blue tomato

POLICIES

cancellation policy

blue tomato assures families that their appointment times are reserved for them. Because students' hours are reserved for them, we require that appointments be canceled by 3:00 p.m. the day preceding the appointment.

Cancellations made after 3:00 p.m. the day preceding the appointment, FOR ANY REASON INCLUDING ILLNESS, will be charged in full to your credit card on file.

As most of you know, our tutors' hours are in great demand. Parents and students often request appointments that we are unable to fulfill, as the requested tutors' time is already reserved for another student. If a student has a reserved hour, we will not offer that time to another student for any reason. This cancellation policy enables us to give an unexpectedly available hour to a student who needs it as well as for our tutors to be certain of their schedules. Students needing a last minute hour for the next day should call the office after 3:00 p.m. We will be sure of our availability for the next day at that time.

If a student knows in advance that she will have a time conflict or will need to cancel an appointment on a given week, please give us as much notice as possible and we will try to reschedule her appointment to suit her schedule.

Students preparing for standardized tests who anticipate wanting additional hours the week(s) prior to the test should also let us know as far in advance as possible, as this too will involve moving hours around.

telephone policy

Many parents like to check in by phone (5-10 minutes) once every week or two. The office is open Monday - Thursday 11 am - 7 pm and Sunday 12 - 3 pm. In order to ensure that Ellen is available when you call, parents wishing to speak with Ellen are encouraged to call the office beforehand and schedule a phone appointment between 2 and 3:30 p.m. Monday through Thursday. Parents whose questions can be answered by Molly do not need to call in advance.

Parents who wish to have extensive assessment calls or meetings (any call or meeting that exceeds 15 minutes) should schedule an appointment in advance. Ellen is available for these calls and meetings Monday - Thursday 2 - 3:30 p.m. Please note that calls and meetings exceeding 15 minutes are billed at an hourly rate with a minimum of 30 minutes.